faqS
Quick answers
how do I ask a question?
Simply send us an email at hello@acsinfohub.com.au and we will be in touch.
how do I change my contact details?
Please let us know as soon as possible via email. Keep in mind that if a loan has been processed completely, we can’t make any changes to the delivery address.
My loan hasn't been delivered yet, where might it be?
Please check your email again to see if you received a message from AUSPOST. You can set up tracking of your parcels here.
How can I share details of this new service to my colleagues?
We welcome you sharing our service to your colleagues! Please open our brochure and click on the Share button. Or simply share our website - https://acsinfohub.com.au
Do i have to pay to return my loans?
You can either post your books back at your expense (using the same envelope) or deliver them yourself to the InfoHub. See more details under Borrowing.
can i visit the infohub?
- YES! You are welcome to make an appointment to visit the InfoHub to browse, borrow, scan relevant articles or book chapters, return loans to save postal charges, or chat to Deb about a tricky issue in your practice that you'd like to search the literature for practice wisdom or latest evidence
- You may scan items (up to 10% of the resource OR one article per journal issue or one chapter per book)
- You will be invoiced for any loans (excluding postal charges) or for articles requested from other libraries
- Contact us to arrange a free appointment.
How can I see what is in the InfoHub's collection?
Members can view the catalogue and request selected items via the request form on the website.
Have you received my returned loan?
Once we have received the loans, they will be cleared from your record. You are welcome to contact the InfoHub to confirm.
how do I know my details are secure?
- The InfoHub will keep your personal information confidential and secure, only sharing it if legally required or for postal purposes.
- The platform used for marketing uses encrypted storage, restricted internal access, regular backups, and continuous monitoring of systems [Systeme.io]
- All Infohub financial transactions and requests for information are kept private via our financial software [Zoho.com]
Which payment methods are available?
Payment can be made via Credit or debit card
My payment has failed. What to do?
If your payment failed after you went through the payment procedure, you’ll get a notification. There are a few things you can try: deleting your cookies and cache data, using a different browser, or trying to use a different payment method. Still no luck? Please contact our customer care team.